Shipping policy

Shipping Questions:

*Where is my package?
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.
Also, be sure to check with reception or the office if you live in a building with multiple residents.
If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.
Be sure to check your order information to make sure you entered the correct shipping information.

* Once the item is dropped at USPS  or UPS we are no longer responsible for it. We also cannot update you any further than what your tracking shows. 

*Who do you ship through?
We ship all orders through the United States Postal Service or UPS.
When your order is shipped, you will receive a tracking number to the e-mail provided.
You can track your package at www.usps.com or www.ups.com

*The customer is responsible for all extra duties and fees that are needed for international orders. (This will not always happen but when necessary, the customer will pay this fee)

If you have a question about your tracking, please email: pipstop2@yahoo.com